[Scooter2016limited4WD]

Both front seats heating and cooling stopped working at the same time.
From what I've read all over, it is NOT the switch(s); both switches light up, and work properly (three bars, then two then one) and stay lit on both sides, for both functions, and it reflected also in the Sync screen.
1st troubleshoot potential = FUSE (72) in engine fuse box ...it is fine, put in new one, swapped with windshield wiper fuse (same 30A) so i know it is working.
2nd troubleshoot potential = Seat Control Module; Cannot locate any information about this year's Control Module online; location or even the specific part number.
- Location = Under driver's seat is the ONLY control module visible underneath either the driver OR passenger seats.
- Part # = GU5T - 14C708 - HK; typing this into Google search results in ZERO direct matches. This is a six (6) plug module. I can't find any wiring diagrams, etc. online.
I pulled the module, checked all the connectors and reinstalled (no burnt looking wires as some other heated/cooled seats in older model ford/lincolns have indicated a ground wire gets overloaded)
3rd troubleshoot potential = a week or so prior to both seats no longer working, the driver side blower fan was making a noise.

Any year and part specific diagrams, directions to replacement part module, or directions on what wires to test with digital multi-meter would be greatly appreciated.

 

[gjkrisa]

If you unplug that brown plug most likely you will find a burnt pin
Others have just fixed the burnt pin and been fine
Since mine was still under warranty I had them replace it.

I'm wrong the burnt pin on mine was a long black plug
You can see it in this photo the black and white strip
This is under the passenger seat
Sent from my Pixel 4 XL using Tapatalk

 

[Scooter2016limited4WD]

Thanks for the comment and picture. I removed the module and did a cursory inspection of the pins and all looked fine. I will remove it again and do a more detailed inspection. Man I hope that i missed it the first time and this is the problem.

 

[gjkrisa]

Thanks for the comment and picture. I removed the module and did a cursory inspection of the pins and all looked fine. I will remove it again and do a more detailed inspection. Man I hope that i missed it the first time and this is the problem.

Do you have access to forscan it may be able to tell you if the module is working or not?

Sent from my Pixel 4 XL using Tapatalk

 

[Scooter2016limited4WD]

My OBDII reader/adapter doesn't work with Forscan, so at this point I don't have access. If I did, not sure I'd know what I am looking for. I may invest in one anyway in order to change some of the annoying Ford features like the double honk when vehicle running and the key gets away from the vehicle. I did check all of the wiring harnesses up close and there is no scorching or damage to any of them.

 

[Scooter2016limited4WD]

Just ordered a brand new control module. Will post results after it arrives post Jan. 9.

 

[Scooter2016limited4WD]

Brand new module arrived. Plugged it in. Everything works...except the heated/cooled seats. It is something else. Going to replace the driver blower motor that was making noise prior to both sides stopping function. This part is DU5Z-19N550-D, $107 @ getoempart.com

 

[Scooter2016limited4WD]

Update. I didn't replace the driver side blower motor as I got impatient and wanted a definitive resolution. Brought it to local shop where I've had past electrical repairs with positive experience. The engine bay Fuse Box / Junction Box / Power Distribution box located on the driver side near the battery, with the accessible black top, and houses the fuse for the climate controlled seats. The fuse was good, as previously mentioned, however the connector underneath the fuse (#72) was charred, not functioning properly. The power at the seats was a constant 1v no matter if the switch was on or off. My interpretation of this is that the DCM may have placed the seats into a protect mode. It ended up being a fairly expensive repair because the diagnosis took a while and then instead of purchasing a new box, we did a work around. It seems Ford has some difficulty with connectors from the research i've done just on this issue alone. If I had taken off the fuse box initially and inspected it, i could have bought a used one for around $200 and replaced it myself.

 

[Jakuzi1]

Hi I just posted a thread about my 2017 explorer having the same problem. I have some questions though if you don't mind about your experience. You or others mentioned that the controller is under the passenger seat but after removing my seat I didn't find any control module. Just the blower and power seat plug. I do have one under my driver seat but mine look different to the pics shown on your post. There are three under my seat the main control with two large plugs one with one plug and another with small plugs and an air tube coming out Wich I assume is for the lumbar. The dealer told me it was a short in the heated seats control module but would not give me a part number or location. Would you happen to know which module and where it is? In the mean time I'm going to take a look at the fuse box to see if maybe I missed something because I looked at it when I checked the fuse and I didn't see anything. Any help would be appreciated. Thank

 

[Scooter2016limited4WD]

Hi I just posted a thread about my 2017 explorer having the same problem. I have some questions though if you don't mind about your experience. You or others mentioned that the controller is under the passenger seat but after removing my seat I didn't find any control module. Just the blower and power seat plug. I do have one under my driver seat but mine look different to the pics shown on your post. There are three under my seat the main control with two large plugs one with one plug and another with small plugs and an air tube coming out Which I assume is for the lumbar. The dealer told me it was a short in the heated seats control module but would not give me a part number or location. Would you happen to know which module and where it is? In the mean time I'm going to take a look at the fuse box to see if maybe I missed something because I looked at it when I checked the fuse and I didn't see anything. Any help would be appreciated. Thank

Do you have the Climate Control seats (Heated/Cooled) or just the Heated? I am guessing Heated only? Not for certain if it isn't exactly the Year, model and options I have, but going to be fairly confident the Control Module is under the driver seat. I suggest taking pictures of the control module and Googling the part number. You may be able to buy one online fairly inexpensive and swap it.

 

[DJBillyKay0882]

Update. I didn't replace the driver side blower motor as I got impatient and wanted a definitive resolution. Brought it to local shop where I've had past electrical repairs with positive experience. The engine bay Fuse Box / Junction Box / Power Distribution box located on the driver side near the battery, with the accessible black top, and houses the fuse for the climate controlled seats. The fuse was good, as previously mentioned, however the connector underneath the fuse (#72) was charred, not functioning properly. The power at the seats was a constant 1v no matter if the switch was on or off. My interpretation of this is that the DCM may have placed the seats into a protect mode. It ended up being a fairly expensive repair because the diagnosis took a while and then instead of purchasing a new box, we did a work around. It seems Ford has some difficulty with connectors from the research i've done just on this issue alone. If I had taken off the fuse box initially and inspected it, i could have bought a used one for around $200 and replaced it myself.

 

[DJBillyKay0882]

What was your end result? You say you did a work around. I have a 2017 Limited with the heated and cooled seats. Driver seat is not working, passenger side is. Lights on dash come on but heat/cool is not working. I have not pulled the fuse box out yet to check, but I’m pretty sure this is culprit. Did you ever find a part number for the box?

 

[Fabian1980]

I have an Explorer Limited 2016 with the same problem, however with the heating of the rear seats. I checked the connectors and everything looks ok. Does anyone wonder if I have to change the module (14C724) that is located behind the right rear seat? Or is there any other that I have to check in that case? Ty

 

[Mostafa Hatata]

I have 2016 limited explorer and I have a problem in the driver seat. You can not control the lumpur and message from the computer screen even it is not giving the welcome when you start the engine