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I have a 2016 Ford Explorer XLT. just replaced my ford sync radio due to a touchscreen issue. I replaced the sync with the Sync 3 radio. Everything works great except for my apple car would not work. I kept getting an USB error saying it's not supported. I found out that the USB Hub needed to be updated, I was trying to change the USB Hub but I'm able to pop the usb hub out but it won't get out far enough to get the plugs out. Has anyone encountered this same problem?
 

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You need to pull the sync module, pull the cd module, then the black box below the cd module. You can then get to the plug on the back of the usb hub. You may need to get the adapter wire that will adapt the sync3 usb cable to the hub.
There are 2 different plugs for the hub. I replaced the sync to sync3 and even found the usb type c hub that came on newer vehicles. Mine was 2015 xlt and i think the 2016 uses the newer style plug. You can google ford usb hub cable.
 
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