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3 Posts
Recently purchased a certified 2016 Expl Platinum. Love the vehicle but have experienced a couple of random entertainment system shut downs. Everything still functions on the Sync screen except entertainment. Hands free phone disconnects too though the phone remains connected.
Sync support walked me through one troubleshooting task but it didn't resolve the issue.
Frustrating because it's random and appears to self-resolve after shut down and restart after a few minutes - no rhyme or reason to that.
Taking into dealer to see if this is leaving any sort of diagnostic trail (I doubt but you never know).
Curious if anyone else has experienced this and if so, what resolution did they pursue?
Thank you.
Sync support walked me through one troubleshooting task but it didn't resolve the issue.
Frustrating because it's random and appears to self-resolve after shut down and restart after a few minutes - no rhyme or reason to that.
Taking into dealer to see if this is leaving any sort of diagnostic trail (I doubt but you never know).
Curious if anyone else has experienced this and if so, what resolution did they pursue?
Thank you.