I saw a black 2017 explorer sport with that same exact damage in Ohio a week ago. I was trying to figure out what caused it.....thought a car wash may have done that.
The dealership worked with Ford and repaired it. They used the same adhesive that holds windshields in place. The repair was done very quickly, but they then kept it for 6 hours which was after hours, so they gave me a loaner which I returned the next day and got my Explorer back. Looks great! So far so good, no issues!My 2018 Explorer has the same problem. My dealer says that many, many Explorers have this problem. Perhaps most of them. They said it is an issue with the design, the attachments are simply not strong enough to hold onto the rails. My Explorer has 38,000 miles. They told me to contact Ford Customer Service to get authorization, which I did today. I have a vmail from Ford, hoping to connect with them tomorrow.
I drove Ford pickups for years until one of them had an a transmission problem that Ford could not fix in spite of multiple attempts. I thought they should replace it, but they refused. I switched to Chevy for the several more trucks, then a Toyota Tundra, then another Chevy. When I started shopping again a year ago, my brother convinced me to give Ford another chance. I hope I’m not sorry. I will post again on this topic to let you know how it turns out.
Can you post a pic because I have the same problem front and back.I tried new snaps, new cap parts, glue, epoxy, tape ... nothing worked! So since the dealer/Ford had no other alternatives, I said "what the hell, screw it; and I did. Yes that's right I screwed it. Two 1 1/2 inch long black anodized drywall screws, one in the front (about 3 inches back from the front tip) and one in the back (about 3 inches before the end of the cap) and DANG ... problem solved. Seriously, it works; now it ain't pretty, but if you use the black screws, it's hardly noticeable.
Was just told by my local dealer service dept, this is now a recall. Have a 2017, 20,000 miles. They have a stronger glue they are using and it has to cure for hours. Plan to leave it at the shop overnight if possible. They have also ordered a new hood, under warranty, corrosion on front edge of hood. Started as one spot, now several spots across the front.