Hello all! I currently own a 2013 Explorer XLT. Took my SUV in November to have an alignment done. They told me I needed a new rear suspension. Had my brother do control arms and bushings. Couldn’t find the knuckle anywhere. Got a letter in mail saying I had a recall and knuckle was covered, called dealer and they confirmed. Explorer has been at dealer since last weds, mechanic ripped it apart and now Ford says, oops, you got the letter by mistake and your vehicle isn’t included in the recall. Now I’m on the hook for the repair. Yet I sit here with the letter from Ford with MY vin on it. Tried calling customer relations over a dozen times and get no answers. Any advice? I feel like Ford should honor the recall notice I have.