Ford Explorer Forum banner
1 - 7 of 7 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
I saw a discussion about this in the Explorer ST forum, but I couldn't find anything in this forum. I'm not sure how different the electronics are in the ST, so I'm entering this here too.

I have a 2020 Explorer (Platinum). Starting a few months ago, an issue showed up with the SiriusXM audio. If I drive someplace, then make a brief stop (like to get gas), when I restart the car there is no SiriusXM anymore. The icon is gone from the "Vehicle" screen, and it won't respond at all on the "Audio" screen... and there is no SiriusXM audio. Other audio functions still work (local radio, audio from my phone, etc.) I also noticed that when this happens, the "Valet Mode" icon on the vehicle screen is greyed out (can't be selected). It's as if something doesn't initialize properly after a short stop.

The only way to get it working again is to turn the car off for at least 10 minutes... after that rest, when it starts up, everything is back to normal.

There is discussion in the ST forum about doing a "soft reset" to temporarily fix this, waiting for a new firmware update from Ford, doing a "Master Reset", etc. but I'm not sure how much of that applies to my Explorer.

Anyone else experience this and have any answers?
 

·
Registered
Joined
·
1 Posts
I saw a discussion about this in the Explorer ST forum, but I couldn't find anything in this forum. I'm not sure how different the electronics are in the ST, so I'm entering this here too.

I have a 2020 Explorer (Platinum). Starting a few months ago, an issue showed up with the SiriusXM audio. If I drive someplace, then make a brief stop (like to get gas), when I restart the car there is no SiriusXM anymore. The icon is gone from the "Vehicle" screen, and it won't respond at all on the "Audio" screen... and there is no SiriusXM audio. Other audio functions still work (local radio, audio from my phone, etc.) I also noticed that when this happens, the "Valet Mode" icon on the vehicle screen is greyed out (can't be selected). It's as if something doesn't initialize properly after a short stop.

The only way to get it working again is to turn the car off for at least 10 minutes... after that rest, when it starts up, everything is back to normal.

There is discussion in the ST forum about doing a "soft reset" to temporarily fix this, waiting for a new firmware update from Ford, doing a "Master Reset", etc. but I'm not sure how much of that applies to my Explorer.

Anyone else experience this and have any answers?
Same problem 1 month old Explorer sometimes after a stop Sirus/xm no sound but it shows the station it is tuned too. AM/FM work fine. I'll try soft reset
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #4 ·
Been doing the "soft reset" daily for a few days now.... it shouldn't need this, but at least it's a work around. Hold the physical "audio power" and "fast forward" (>>) buttons at the same time for about 10 seconds. The screen will go dark and restart (like when the car is started).... then Sirius/XM will work... until next time.
 

·
Registered
Joined
·
1 Posts
I saw a discussion about this in the Explorer ST forum, but I couldn't find anything in this forum. I'm not sure how different the electronics are in the ST, so I'm entering this here too.

I have a 2020 Explorer (Platinum). Starting a few months ago, an issue showed up with the SiriusXM audio. If I drive someplace, then make a brief stop (like to get gas), when I restart the car there is no SiriusXM anymore. The icon is gone from the "Vehicle" screen, and it won't respond at all on the "Audio" screen... and there is no SiriusXM audio. Other audio functions still work (local radio, audio from my phone, etc.) I also noticed that when this happens, the "Valet Mode" icon on the vehicle screen is greyed out (can't be selected). It's as if something doesn't initialize properly after a short stop.

The only way to get it working again is to turn the car off for at least 10 minutes... after that rest, when it starts up, everything is back to normal.

There is discussion in the ST forum about doing a "soft reset" to temporarily fix this, waiting for a new firmware update from Ford, doing a "Master Reset", etc. but I'm not sure how much of that applies to my Explorer.

Anyone else experience this and have any answers?
I just bought a 2021 Ford Explorer Limited. (Oct 2021). right away the XM radio was malfunctioning. As you said, If you turn the car off, there is not a resumption of XM radio. Sometimes, if I turn off the radio before turning off the car, I have radio when I restart. But that "fix" is not 100%, and it seems to be less effective as time goes on. I will try the "soft reset" suggested in this forum. I am very disappointed in FORD for not being upfront about this problem. And, that it has been going on for sometime without any resolution. I will try the "soft reset" and see.
 

·
Registered
Joined
·
5 Posts
I have this problem too. It's easy to get it working again. Press and hold the power button and the Right arrow (forward track) button at the same time and it does a soft reset. Works every time.
 

·
Registered
Joined
·
2 Posts
I have this problem too. It's easy to get it working again. Press and hold the power button and the Right arrow (forward track) button at the same time and it does a soft reset. Works every time.
This is also a temporary fix. Ford has come out with a new software version that will fix this issue permanently. In order to download the latest Sync version you must be able to connect to wifi and download the latest version of Sync 3.4 21194. It will take about 30 minutes to download and install but will fix the problem.
 
1 - 7 of 7 Posts
Top