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Hi, I have a 2021 Explorer Limited with the door touch pad keyless entry. I never really used it since getting the SUV in Dec, but recently tried getting into it, using the touch pad, and it wouldn’t light up when I tapped on it. I tried multiple times by tapping and swiping, but nothing would engage it. I eventually got in using the Ford App. When the doors unlocked, then only did the touch panel light up. So, I know it works. I tried more times after, and it’s hit or miss. Sometimes it works other times it won’t.

Has anyone else had this problem? Is it an easy dealer fix? I plan on bring it to the dealer soon, for an oil change and hope they can figure out what’s going on. Thanks!
 

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I just got my new Explorer this past weekend. I did notice making the door touch key pad was a little hard to get it to light up. If I run my fingers up and down a couple of times it will light up, but tapping on it does nothing..... I think it needs to be a little more sensitive....
 
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